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Explorer Troubleshooting Guide

Follow these steps to troubleshoot common problems with Gencove Explorer.

1. Check Your Internet Connection

A stable and fast internet connection is crucial for Explorer.

  • Action: Confirm your internet connection is active and has at least 10 Mbps bandwidth.
  • How to Check: Use online speed testing tools like Speedtest by Ookla or similar tools to evaluate your internet speed.

2. VPN Interference

VPNs can interfere with your connection to Explorer.

  • Action: If you're using a VPN, try disconnecting it. If the issue persists, consult your technical team to ensure Gencove Explorer traffic isn't being blocked.
  • Additional Step: Make sure your network or firewall settings are not blocking access to Gencove's services.

3. Browser Compatibility

Ensure you're using a supported and up-to-date browser.

  • Action: Check if your browser is supported. Gencove Explorer works best with the latest versions of Chrome, Firefox, and Safari.
  • How to Check: Visit your browser’s official website to verify and update it to the latest version.

4. Operating System (OS) Compatibility

An outdated OS can lead to compatibility issues. Gencove Explorer works best with macOS and Windows, also up-to-date versions of Ubuntu or similar Linux distributions.

  • Action: Update your operating system to improve security, performance, and compatibility.
  • How to Update: Look for any available updates in your OS settings and install them.

5. Restart Your Browser

A simple restart can often fix many issues.

  • Action: Close and reopen your browser to clear any temporary glitches or stalled connections.

6. Restart Your Computer

If problems persist, a system restart may be necessary.

  • Action: Save your work and restart your computer to reset your system's state and potentially solve the issue.

Additional Tips

  • Clear Browser Cache and Cookies: Clearing your browser's cache and cookies can resolve session or login-related issues.
  • Contact Support: If issues continue after following these steps, reach out to Gencove's support team with detailed information about your problem, troubleshooting steps taken, and any error messages.

This guide is designed to help you quickly resolve common issues with Explorer and ensure a smooth user experience.


In case the issues you're experiencing cannot be resolved by the Troubleshooting Guide, contact us at

Please include steps to reproduce the issue in your message and, if possible, screenshots or recordings showing the issue.

Additionally including a screenshot of the Developer Tools included in your browser is of great help for debugging issues.